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Online Shopping
We are sure you will find ordering from thetricentre.com easy but if you have any questions or encounter any problems please email us at info@thetricentre.com or call us on 0131 662 8777.
Online Payment
We accept credit card payments from: Visa, Mastercard, Maestro and Solo.
Tax Charges
All prices on our website are shown inclusive of VAT at the current rate (where appropriate, some items like helmets and energy foods are zero rated).
Customers ordering from outside the EU are able to purchase goods free of tax.
Please note that all credit cards will be charged in Sterling and this will be converted to your local currency by your credit card provider.
Shipping & Handling for UK Orders
UK orders will be charged by weight up to a maximum of £6 - we will always use the best available first class postal rate available. You can upgrade your order to next working day delivery for a flat fee of £6.50. PLEASE NOTE: Orders must be placed by 1pm for this upgrade to be available. ALL 24 HOUR SHIPMENTS WILL REQUIRE SOMEONE TO BE PRESENT TO PROVIDE A SIGNATURE ON DELIVERY.
Shipping & Handling for International Orders
All International orders weighing under 2Kg are shipped using Royal Mail. You will be given the option to upgrade your shipping to an Express Courier service at an additional cost dependant on the size and weight of your order. All orders over 2Kg are shipped using an Express Courier. Some manufacturers also impose specific requirements: Trek bicycles cannot be shipped to customers but must be collected from our shop.
Online Security
All transactions made on www.thetricentre.com are made on our secure server. Credit card details are processed scurely by PayPoint.net on behalf of The Bank of Scotland.
Pricing Statement
Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. The Tri Centre Limited reserve the right to alter prices and specifications without further notice.
Out of Stock Items
If at the time of ordering any items are out of stock we will advise you, via email or telephone of any shortfall and provide a revised despatch date. We will despatch the in-stock items by the next working day at the latest.
Returns Policy
Please contact us if you would like to return any unwanted or unsuitable products. We will provide an exchange or refund, whichever you prefer. Items should be returned, preferably with the original packaging, within 30 days. Please note that it is your responsibility to pay for the return postage costs, no postage costs are refundable. Your statutory rights are not affected.
Right to Cancel
The Consumer Protection (Distance Selling) Regulations 2000 which came into force on 31 October 2000 provide statutory backing for the good business practices. The regulations allow a consumer to return any products (except custom orders) ordered by mail / phone / fax or internet from The Tri Centre Ltd within seven working days (starting the day after delivery) for a full refund.
Warranty Policy
We guarantee every product we sell. If you have a problem we will do our best to sort it out. Most items carry a one year warranty and certain items come with more, so check the literature supplied to see what terms apply. We will generally replace defective merchandise within the first 30 days and repair or replace at our discretion after then. Some manufacturers ask that you deal direct with them for warranty issues so it is important that you contact us prior to returning any products. You will be responsible for the return postage costs.
WEEE and Battery Disposal
Waste Electrical and Electronic Equipment Regulation 2006 Statutory Instrument 2006 No. 3289;
The Tri Centre will dispose of any electronic items that were purchased in-store or online.
Please send any old electronic devices, purchased from www.thetricentre.com to;
The Tri Centre Ltd.
57-59 South Clerk Street
Edinburgh
EH8 9PP
We are here to help! Please email us at info@thetricentre.com or call
0131 668 4171 if you have any questions. |
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